Agenda – 2nd Patient Experience Conference

  • Day One
  • Day Two

Day One

 

8:00AM – 9:00AM

Registration

9:00AM – 9:15AM

Welcome and Conference Co-Chairs’ Opening Remarks
Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM
Douglas Noland, Executive Director, Patient Experience, ASTELLAS

9:15AM – 10:00AM

Accelerate a Culture Shift Through Rapid Short-Term Results Generation
Douglas Noland, Executive Director, Patient Experience, ASTELLAS

10:00AM – 10:45AM

Impact of Cultural Diversity Affects the Patient Experience
Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM

10:45AM – 11:15AM

Networking Break

11:15AM – 12:00PM

The Fourfold Strategy to Enhance Patient Engagement
Kelly Taylor, Division Director of Quality and Care Management, MERCY ACO

12:00PM – 1:00PM

Networking Lunch

1:00PM – 1:45PM

Patient Engagement — It Doesn’t Have to Be Just a Buzzword
Beth Zaharoff, Director, Patient-Focused Clinical Trial Engagement, TESARO

1:45PM – 2:30PM

Session Sponsored by WITHIN3
Peter Gannon, SVP, Business Partnerships, WITHIN3

2:30PM – 3:00PM

Networking Break

3:00PM – 3:45PM

Cultivate a Culture of Compassion
Joanne Miller, Vice President of Patient Care Services, Chief Nursing Officer, SIBLEY MEMORIAL HOSPITAL

3:45PM – 4:30PM

PANEL DISCUSSION: Opioid Crisis: Managing Patients’ Pain Expectations
Moderator
Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM
Penney Cowan, Founder and CEO, AMERICAN CHRONIC PAIN ASSOCIATION


Day Two

 

Track One: Life Science

9:00AM – 9:15AM

Chair’s Recap of Day One

Douglas Noland, Executive Director, Patient Experience, ASTELLAS

9:15AM – 10:00AM

Sales Force 2.0

Jay Graves, Vice President of Sales, ROCHE DIABETES CARE

10:00AM – 10:45AM

Patient Engagement and Experience Project

Stephen L. Yates, Clinical Program Director, Global Clinical Development and Medical Affairs Practice, UCB

Track Two: Healthcare Services

9:00AM – 9:15AM

Chair’s Recap of Day One

Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM

9:15AM – 10:00AM

Create an Extraordinary Patient Experience: Steps to Achieving the 90th Percentile

Joe Leggio, MBA, Senior Director, Patient and Customer Experience, LENOX HILL HOSPITAL

10:00AM – 10:45AM

The Patient/Family Experience Staff Helpline

Susan Milligan, Manager-Family Resource Center, Guest Services and Concierge Services , CINCINNATI CHILDREN’S HOSPITAL & MEDICAL CENTER

 

10:45AM – 11:15AM

Networking Break

 

11:15AM – 12:00PM

Design Thinking As a Way to Improve the Patient Experience

Alpa Vyas, VP, Patient Experience, STANFORD HOSPITALS AND CLINICS

12:00PM – 12:45PM

The Future of Drug Development for Rare Diseases

Dayna Fladhammer, Rare Diseases Patient Engagement, SHIRE

11:15AM – 12:00PM

A Gerontologist Guide to the Patient Experience

Dan Levitt, Executive Director, TABOR VILLAGE

12:00PM – 12:45PM

Case Study: Mission Experience: Transforming Care in the Ambulatory Setting

CJ Merrill, Patient Experience Officer, Mission Health System
Lauren Valencic, Ambulatory Experience Coordinator, Patient Experience and Engagement, Mission Health System

 

12:45PM – 1:45PM

Networking Lunch

2:30PM – 3:15PM

How Are Patients Shaping the System That Serves Them?
Suzanne Schrandt, Director, Patient Engagement, ARTHRITIS FOUNDATION

3:15PM – 3:45PM

Networking Break

4:30PM – 4:45PM

Co-Chairs’ Closing Remarks
Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM
Douglas Noland, Executive Director, Patient Experience, ASTELLAS

4:45PM –

Forum Concludes