Agenda – 2nd Patient Experience Conference

  • Day One
  • Day Two

Day One

 

8:00AM – 9:00AM

Registration

9:00AM – 9:15AM

Welcome and Conference Co-Chairs’ Opening Remarks
Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM
Douglas Noland, Executive Director, Patient Experience, ASTELLAS

9:15AM – 10:00AM

Accelerate a Culture Shift Through Rapid Short-Term Results Generation
Douglas Noland, Executive Director, Patient Experience, ASTELLAS

10:00AM – 10:45AM

Impact of Cultural Diversity Affects the Patient Experience
Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM

10:45AM – 11:15AM

Networking Break

11:15AM – 12:00PM

The Fourfold Strategy to Enhance Patient Engagement
Derek Novak, Vice President and Chief Operating Officer, MERCY ACO

12:00PM – 1:00PM

Networking Lunch

1:00PM – 1:45PM

Patient Engagement — It Doesn’t Have to Be Just a Buzzword
Beth Zaharoff, Director, Patient-Focused Clinical Trial Engagement, TESARO

2:30PM – 3:00PM

Networking Break

3:00PM – 3:45PM

Cultivate a Culture of Compassion
Joanne Miller, Vice President of Patient Care Services, Chief Nursing Officer, SIBLEY MEMORIAL HOSPITAL

3:45PM – 4:30PM

PANEL DISCUSSION: Opioid Crisis: Managing Patient’s Pain Expectations
Moderator
Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM
Penney Cowan, Founder, AMERICAN CHRONIC PAIN ASSOCIATION


Day Two

 

Track One: Life Science

9:00AM – 9:15AM

Chair’s Recap of Day One

Douglas Noland, Executive Director, Patient Experience, ASTELLAS

9:15AM – 10:00AM

Sales Force 2.0

Jay Graves, Vice President of Sales, ROCHE DIABETES CARE

10:00AM – 10:45AM

Patient Engagement and Experience Project

Stephen L. Yates, Clinical Program Director, Global Clinical Development and Medical Affairs Practice, UCB

Track Two: Healthcare Services

9:00AM – 9:15AM

Chair’s Recap of Day One

Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM

9:15AM – 10:00AM

Create an Extraordinary Patient Experience: Steps to Achieving the 90th Percentile

Joe Leggio, Senior Director, Patient and Customer Experience, LENOX HILL HOSPITAL

10:00AM – 10:45AM

The Patient/Family Experience Staff Helpline

Susan Milligan, Manager, Guest Services, CINCINNATI CHILDREN’S HOSPITAL

 

10:45AM – 11:15AM

Networking Break

 

11:15AM – 12:00PM

Design Thinking As a Way to Improve the Patient Experience

Alpa Vyas, VP, Patient Experience, STANFORD HOSPITALS AND CLINICS

12:00PM – 12:45PM

The Future of Drug Development for Rare Diseases

Dayna Fladhammer, Rare Diseases Patient Engagement, SHIRE

11:15AM – 12:00PM

A Gerontologist Guide to the Patient Experience

Dan Levitt, Executive Director, TABOR VILLAGE

12:00PM – 12:45PM

Communication Training and Sustainability

Patsy McNeil, Chief of Patient Experience, MID-ATLANTIC USACS

 

12:45PM – 1:45PM

Networking Lunch

2:30PM – 3:15PM

How to Build Patient and Provider Education Initiatives
Suzanne Schrandt, Director, Patient Engagement, ARTHRITIS FOUNDATION

3:15PM – 3:45PM

Networking Break

4:30PM – 4:45PM

Co-Chairs’ Closing Remarks
Rebecca Ruckno, Director, Patient and Family Advocacy and Interpretive Services, GEISINGER HEALTH SYSTEM
Douglas Noland, Executive Director, Patient Experience, ASTELLAS

4:45PM –

Forum Concludes