Product Complaints Forum - Philadelphia, PA

Product Complaints Forum
March 27 - 28, 2017
Philadelphia, PA
Philadelphia, PA

Improving the Management of Product Complaints and Constructing Strategy for Managing Product Recalls

Product Complaints Forum – Product Complaints Forum

Thank you very much for your interest in the Product Complaints Forum!

We’d like to thank our fantastic partners, faculty, sponsors, media partners and attendees for being a part of our 2017 event. We are already at work on 2018’s conference, so keep watching this space for updates.

For information on speaking opportunities, please contact Kelly Osmulski at or 917-242-3897.

Product Complaints Forum

Life science companies receive thousands of product complaints each year, which can lead to recalls. As such, it’s essential these organizations handle complaints using efficient, carefully constructed processes designed in accordance with the appropriate guidelines and regulations.

ExL Events’ inaugural Product Complaints Forum will provide insight on how to improve the management of product complaints and constructing strategies for withstanding potential recalls. This program will feature case studies, panel sessions and two tracks designed to deliver information for pharmaceutical, biotechnology and medical device professionals involved in all stages of handling product complaints and potential recalls.

Top Five Reasons to Attend

  1. Gain a better understanding of the complaints and recalls landscape from conception to conclusion
  2. Discuss and differentiate best practices in both medical device and pharmaceutical complaints
  3. Understand methods for properly preparing and managing an FDA inspection
  4. Accelerate complaint and recall management to minimize damage
  5. Prevent product mishandling and ward off inspections

Who Should Attend

This event is designed for pharmaceutical, biotech and medical device professionals with responsibilities in the following areas:

  • Product Complaints
  • Product Quality
  • QA/QC
  • Product Safety
  • Product Recalls
  • Quality Systems and Engineering
  • Patient Safety
  • Medical/Consumer/Regulatory/Clinical Affairs
  • Call Centers/Customer Service
  • Compliance
  • CMO Management
  • Business Support Coordination
  • Product Surveillance
  • Clinical Operations
  • Quality Compliance and Audits
  • Postmarketing Surveillance
  • Complaint Handling
  • Quality Compliance
  • QA and Supply Integration
  • Global Device Coordination

This event is also of interest to:

  • Drug Safety and Complaint Software Companies
  • Consulting Firms
  • Law Firms
  • Inbound Call Centers
live chat software