2nd Patient Experience Conference – 2nd Patient Experience Conference

The 2nd Patient Experience Conference will provide an exploratory view into patient and customer experience strategies while serving as an ideal meeting and networking place for leaders to collaborate on common challenges.

This event will focus on strategies, and key on how to integrate the patient experience into organizational culture and daily business. It will also strengthen your strategy on Patient Engagement and how to best incorporate the patient experience into drug development process. You will learn from leaders in the industry and obtain better practices to bring back to your organization.

Join us for engaging sessions on analyzing patient behaviors, going beyond survey results, empowering patients, enhancing the employee experience and improving your business.

Conference Co-Chairs

Rebecca Ruckno,
Director, Patient and Family Advocacy and Interpretive Services,
GEISINGER HEALTH SYSTEM		 Douglas Noland,
Executive Director, Patient Experience,
ASTELLAS

Featured Speakers

Attendee Benefits

Hear more stories with added impact — learn from real-life experiences to understand best practices
Learn to accelerate cultural shift through rapid short-term results generation
Analyze what organizations should do for the future of healthcare and how to implement these practices
Understand how cultural diversity affects the patient experience
Assess the sustainability issue — creating an interactive structure with longevity
Discuss the necessity for increased patient engagement in clinical trials

Who Should Attend

This conference is designed for professionals from health systems, pharmaceutical companies and device manufacturers with responsibilities in the following areas:

  • Patient Experience (PX)
  • Customer/Patient Care
  • Patient Engagement
  • Customer Experience (CX)
  • User Experience (UX)
  • Marketing/Marketing Communications
  • Consumer/Customer Insights
  • Clinical Education/Staff Development
  • Public Relations (PR)
  • Human Resources (HR)
  • Community Relations
  • Patient Navigation
  • Patient Experience Design
  • Patient Advocacy
  • Patient Safety
  • Patient Liaison
  • Patient Services
  • Nursing
  • Product/Program Management
  • Customer Strategy
  • Customer Centricity
  • Market Access
  • Customer Excellence
  • Digital Marketing
  • CHRO
  • Patient Retention
  • Marketing Analytics
  • User Design
  • Operational Excellence/Service Excellence
  • Omnichannel

In addition, this conference is of interest to:

  • HC Clinical Transformation Companies
  • Internal Relations Teams
  • Legal/Privacy Teams
  • Engagement/Analytics Service Providers
  • Patient Advisory Services
  • Law Firms
  • Consultants and Strategic Advisors
  • Translation Services
Startdate: 2018-06-04
End Date 2018-06-05

Description: The 2nd Patient Experience Conference is designed for professionals from health systems, pharmaceutical companies and device manufacturers
Performer: ExL Events
Address : 2nd Patient Experience Conference
Jersey City
NJ
USA

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Event Sponsors


Testimonials

  • "Groundbreaking way of engaging PX.”

    —Patient Experience Officer, DESERT AIDS PROJECT

  • “Reinforced that the work I've been doing in this area has tremendous value.”

    —Performance Improvement Coordinator, ABINGTON SURGICAL CENTER

  • “The size of the conference allowed for more intimate networking and discussions.”

    —Patient Experience Officer, DESERT AIDS PROJECT