Faculty – Shared Services for Life Sciences Summit


Sharon Brower
Director, Training and Process and Continuous Improvement, BRISTOL-MYERS SQUIBB

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Sharon Brower is a 25 year veteran of the BioPharma industry and has a bachelor’s in Philosophy and a Master’s in Linguistics from the University of Madrid. She is currently the Head of Clinical Training, Process & Continuous Improvement at Bristol-Myers Squibb based in Princeton, NJ. She was previously the Head of Training & Auditing at Roche and the Head of Training and Compliance at BioClinica. Sharon has spent 25 years developing and implementing programs to improve processes around Training, Auditing, Documentation, and Continuous Improvement. She is a frequent keynote speaker at industry conferences sharing her experiences with building effective document management systems, role-based training programs, and continuous improvement models which all aim to reduce audit findings, increase efficiency, and promote a proactive approach to dealing with issues as opposed to reactive “fire-fighting.”


Erica Deuso
Manager, Business Process Management Expert, JANSSEN PHARMACEUTICALS

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“How do we do more with less? Simple question, and one that explains succinctly the mindset of many Lean practitioners. However, Erica Deuso looks at Lean a little differently. After graduating from Drexel University with her BS in Biology and MBA in Pharmaceutical management, and gathering 12 years of bench R&D experience, she started her Lean journey in the Pharmaceutical industry. She has worked in early research, late development, regulatory affairs, operations, clinical, finance, and now finds herself immersed in Business Process Management. Using her scientific background, Ms. Deuso approaches Lean from a heuristic point of view; what can she learn about the problems we face to apply the proper countermeasures? It’s only once we know our problems completely that we can ever hope to solve them.”


Bella Englebach
Senior Director, R and D Process Management, CENTOCOR ORTHO BIOTECH PRODUCTS L.P

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Keeping your Shared Service Relationship as Good as Humanly Possible

A shared service relationship is a business relationship, and we desire to improve continually together with our business partners. Continuous improvement must be based on mutual “respect for people” and a focus on development for everyone, otherwise we focus on tools and metrics to everyone’s detriment.

How might we see past our business relationships to understand what “respect for people” really means? In this session you will learn a tool to help you ensure that you listen to the needs and ideas of your partners in a way that drives respect, honesty and creativity.

Bella Englebach is Lead Consultant at Lean for Humans, Inc, and is an Associate Partner at?New & Improved, Inc. She is an experienced facilitator trained in continuous improvement, creative problem solving, lean product and process development, and change management. Bella believes that all of us are scientists at heart, curious and ready to experiment, and she enjoys helping people rediscover their childhood joy in solving problems and making their work better and developing better products for the world.

Bella spent 18 years at Johnson & Johnson, where she was a process excellence and business improvement leader, bringing the worlds of lean and creativity together in research and development, regulatory affairs, and IT implementations. She opened her own business in 2018.

Bella was a member of the Board of Directors of the Lean Product and Process Development Exchange for six years, where she served as Board Secretary and Conference Chair. She is a popular speaker and workshop facilitator at lean, operational excellence, and continuous improvement conferences.

Bella is an avid traveler and choral singer. She lives in Pennsylvania with her husband and two rescue dogs and loves spending time with her kids and grandkids.


Greg Fields
Operational Excellence and PMO Executive, BRIDGEWRIGHT, INC.

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Greg Fields is a transformational leader and change agent who expands business, achieves operational excellence, and attains revenue growth in start-up, emerging, and mature markets. Mr. Fields has a record of accomplishment in forecasting industry trends and executing growth strategies that yield optimal financial results and operating performance. Aligning change efforts with business goals, he is highly proficient in identifying opportunities, creating innovative programs, establishing strategic alliances, and launching ventures in competitive industries. Applying strong general business acumen and leadership skills along with in-depth knowledge of change management Mr. Fields has repeatedly turned around unprofitable, stagnant operations. He has delivered continuous improvement in processes, costs, quality, safety, and productivity, through the implementation of Operational Excellence, Lean Thinking, Six Sigma, Theory of Constraints, and Change Management methodologies. A sample list of organizations served includes Bristol-Myers Squibb, Celgene, Endo Pharmaceuticals, Ferring Pharmaceuticals, GlaxoSmithKline, Qualitest Pharmaceuticals and Shire Pharmaceuticals. He positioned MKS Instruments to achieve Industry Week recognition as “One of the Ten Best Plants in North America.” and enabled Barnes Aerospace to earn the “Shingo Prize” for operational excellence.

You can find out more about Greg and contact him on LinkedIn.


Bruce Hamilton
President, GBMP


Jill Rankin
Global Sourcing Category Manager, BOEHRINGER-INGELHEIM


Jerry Rosenthal
Director/Head, Continuous Improvement for U.S. Pharmaceutical Operations, GLAXOSMITHKLINE

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Jerry is a Lean Six Sigma Master Black Belt who helps companies around the world improve their business performance.  He has consulted and worked in various leadership capacities for such historic and iconic companies like Cardinal Health, GlaxoSmithKline and Dun & Bradstreet. Jerry is passionate about problem-solving. He is a business process improvement leader, author, and speaker. He uses the tools of Lean Six Sigma and a host of other disciplines to improve the customer experience both internally as well as externally. He has spent most of his career in the manufacture, packaging, and marketing of pharmaceuticals and has learned to apply his knowledge, skills, and expertise wherever there is a desire to improve. He is all about
collaborating to determine strategy and develop and execute tactics that have a measurable impact on business results.

You can find out more about Jerry on LinkedIn or at jerryrosenthal.com.


Vatsala Sadasivan
Head of Operational Excellence for R&D North America, SANOFI


Craig Thomason
Senior Learning Designer and Developer, Learning Shared Services, MERCK